On UK orders over £75.
On UK orders over £75.
Your rights to return goods are protected under the Consumer Contracts Regulations.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or incorrectly described.
Any goods returned that are not faulty should be in their original, saleable condition without being installed, otherwise fitted or used and will require Returns Authorisation prior to sending the item(s) back to us.
Ensure that you use a suitable courier or service to return your item(s) which have insurance and tracking abilities to avoid loss. Where we have agreed to cover the cost of returning the item to us, we will usually provide a Royal Mail Tracked returns label. Please take the item to your local Post Office and retain the receipt in case of loss.
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
Visit our return centre to create and track your return. Please enter the original order email address and order number when creating the return request. Return requests will be submitted for review and you will receive notifications of your return progress.